1. The time of Product fulfillment is the time is takes to get your order, process the
credit card information, send it to the warehouse, waiting in the warehouse queue,
pull it from the shelves (or possible manufacturing time), and put it on the
delivery truck. This time usually takes anywhere from a few hours to 3 or 4 days if
your order is places on Friday afternoon and has to wait until Monday (or Tuesday
if a holiday). It can take as much as 2 or 3 weeks if the product has to be
manufactured.
2. The second, product delivery time, is what you pay for by selecting Ground or 3-
Day. This usually takes anywhere from 1 to 6 days and weekends and holidays do not
count. Selecting 3-day can actually take as many as 6 days if it includes a
weekend and a holiday. What all delivery agents use is 3 working days. There is no
such thing as Guaranteed 3-day counting the day of the order.

If you order on Friday and expect it on Sunday. It is unrealistic, since it
will not even be shipped until Monday (if not a holiday) at the earliest and
Thursday would be 3-day (if Monday ,Tuesday & Wednesday are not holidays).

We try to get every order processed with-in 2days, so that most will be delivered
within 5 or 7 business days (depending on location and shipping option), although around any holiday we tend to get a day or two behind. During most of the year, most areas can expect delivery within 2 to 5 business
days, if you order early in the day. Selecting 3-Day Shipping should get it there within 3 business days from the day the order is shipped. Please keep in mind that we cannot guarantee you a delivery date as the delivery service is not
in our control.

You can help by making sure your information is correct, so double check it and
make sure you do NOT use a P.O. Box as the Ship To: address because we can not ship to a
P.O. Box address.

The Most Common Reasons that Delay an Order are:
• Wrong expiration date for Credit Card (Top Reason)
• Billing Address given, does NOT match the Address your bank has on file and Bills
You for your credit card. (Make Sure this is Correct)
• Shipping Address is a P.O. Box and NOT a Physical Address.

We wrote the above to try and help you get a good understanding of what to expect, but
please also understand that although 99% of the time, it will happen exactly as we have
described, there will still be those rare times when it does not. We are NOT guaranteeing
the above as an absolute. We are just letting you know the way things usually work.